CONTACT CENTER ADMIN TUTORIALS

A quick overview of the Creative-13 Contact Center Dashboard. Here you'll see queued calls, agents taking calls, who is in the queue, numbers who have left the queue, and so much more. https://www.creative-13.com

Configure your holidays in the Creative-13 Contact Center. Setting the dates and hours your business will be closed for holidays. https://www.creative-13.com

You'll learn how to configuring call schedules in the Contact Center system setup. https://www.creative-13.com

In this video, we'll go over the CC Console where you can monitor and manage the status of your agents and assign them to queues.

Learn how to add and manage contacts to the Contact Center Address Book.

Setting up the Auto Attendant in your Creative-13 Contact Center. https://www.creative-13.com

Setting up Dispositions in the Creative-13 Contact Center. https://www.creative-13.com

Setting up DND (Do Not Disturb) Messages in the Creative-13 Contact Center. https://www.creative-13.com

Setting up Outbound DNS (Do Not Disturb) in the Creative-13 Contact Center. https://www.creative-13.com

Setting up prompts in the Admin section of the Creative-13 Contact Center. https://www.creative-13.com